Shipping & Delivery
All orders within Australia will be sent via Australia Post express post. International orders will be sent via Australia Post express post international. All orders are fully traceable through the tracking number emailed to you upon the dispatch of your order. These services do not include insurance, any items lost in the post will not be covered by Studio 11:11. However we will do whatever we can to assist.
We are unable to deliver to PO box addresses internationally. Any items shipped internationally may be subject to import duties or taxes. These are not included at our check-out as we are unable to calculate the costs for each country.
*Located in Melbourne? Pick-up is possible, please send us an email before ordering.
As our products are made to order we only accept returns on items that are deemed faulty.
Please send us an email to obtain approval - firstname.lastname@example.org
The cost of returning a faulty item will be at our expense after approval has been finalised. The returned item must be unused and sent back to us in the original protection bag and box. All products must be returned via Australia express post and international returns via registered air mail.
Returns on faulty items will only be accepted within 14 days of receipt for domestic orders and 30 days for international orders. We can not compensate for items lost in transit.